The creative services area within the Office of Communications & Marketing has award-winning designers available to work with you on creating the most effective communications material to meet your objectives, budget, and schedule.
Below is a list of the types of materials we provide:
- Direct Mail Campaigns
- Email Communications
- Event Materials (programs, invitations, signage, etc.)
- Web Graphics
- Contact the Communications Officer for your college or division.
- Get approvals from those in your area who will need to sign off at any stage of the project.
- Locate possible images from the Photography Database and finalize text to be used.
- Determine the deadline. See project timelines below for guidelines on how long a project might take to complete.
- Fill out necessary forms, including a Creative Services Work Order (SEE PDF). University Communications will not start a project without completion of this form.
- Email the completed Creative Services Work Order form, along with FINAL APPROVED COPY (in a Word document) and any additional materials to Laurie Donahue, director of creative services, at firstname.lastname@example.org.
- The Office of University Communications does not provide proofreading/editing services. You are responsible for checking all of the text (spelling, phone numbers, websites, etc.) and ensuring that if follows FAU Editorial Standards (hyperlink).
- Creative Services designers will contact you for a design meeting and will then create a design based on your objectives. Designs will be presented in PDF files via email. Be sure to review all materials/text carefully before submitting to Creative Services for design/layout. After a project is in layout, format and text revisions may delay your timeline.
- While you are reviewing the design, Creative Services will obtain cost estimates and turnaround schedules from outside vendors. Creative Services will choose the best vendor for each project.
Final Approval and Printing
- When the design is approved, The client will obtain a purchase order number for the project through workday. You will be asked to put the PO number on and sign a Print Authorization Form (PAF), which contains all the specifications of the project, the cost and the delivery information. Be sure to review this document carefully before signing.
- All vendor invoices will be sent to the client listed as the contact on the work order.
- Creative Services Work Order
- Project Timelines
The Design and approval process generally takes 2-3 weeks. This does not include printing time. Turnaround may vary depending upon the nature of the project, if all the necessary elements are provided to Creative Services in a timely manner and how long the approval process takes.
Please use the guide below to plan your project. Timelines listed do not include printing time.
Business Cards/Notecards/Postcards 8 working days Trifold Brochures/Event Programs (new design) 10-15 working days Multiple Page Brochure 15-20 working days Posters 10-15 working days Banners 10-15 working days Reprint (any) 8 working days Reprint w/Revisions 10-15 working days HTML Email Blasts 10-15 working days Web Images/Graphics Three Weeks
Creative Services works with multiple commercial print vendors. Printing generally takes 5-10 business days from the date the project is sent to the vendor to delivery, depending on the project.
Request a Job
Welcome to the Creative Services Job Request Site. We look forward to working with you!
The Job Request Form asks for a number of items of information that we require to begin our work, including
- Organization code,including the name of the person who has signature authority
- Your name, phone, fax, and mail stop numbers
- Information about your project (e.g., is it a revision of an earlier publication or a brand new job)
- Delivery date (the date you must have your publication in hand)
- Delivery information (or mail house address, if required)
Production of your job will take approximately four to eight weeks, depending on the size and scope of the publication and the amount of work currently in the shop. Once we process your request, a schedule will be set to guide the process.
All university-wide publications are developed and produced by this office at no cost to the originating office other than for printing. A university-wide publication is one that is essential for the recruitment, retention, and graduation of students (see University Publications and Printing Function and Policies for further information). For all other publications, our editorial, writing, photography, and design services will be billed to your organization code at the hourly fee of $35.
Creative Services has relationships with reputable printers and competitively bids to those printers to make sure you get the best price and quality of work possible. All printing is procured using the eVA system.
In addition, Print Services copy centers are equipped with production-quality monochrome and color digital presses capable of high-speed, high-volume traditional photocopy coupled with digital printing. For more information, please visit the Print Services web site.
What Happens Next
Please submit your copy and images to email@example.com. If your files are larger then 7 MB, please put them on a CD and send to our office in University Hall, Suite 2100.
The production manager will contact you within two business days upon receipt of your request with a schedule for the job or to arrange for an appointment with our editorial and design team, depending on the complexity of your project.
Thank you for choosing George Mason University Creative Services!
UCM provides professional consultation and creative design services to the university community. Our services are in high demand and we must maximize those resources through thoughtful management of projects, maximizing the time and talent of our creative staff with the goal of meeting your objectives and deadlines as seamlessly and efficiently as possible.
The primary focus of our publications team is to support Admission and Enrollment Management in their recruiting efforts. Additionally, we are responsible for Athletics branding and materials, including venues and spaces on campus.
In order to meet the constant demand for graphic services, UCM must carefully leverage our team’s availability, which sometimes means we must use outside resources, such as freelance designers, to achieve all of the work vetted through our office. We have negotiated a reasonable rate of $60/hr for freelance design services and work with several designers who are trained in Miami’s brand.
All creative requests are reviewed upon receipt. You will be contacted by our staff to discuss your project requirements, timelines, and resources.
- An online request form must be completed before work begins; this form helps you define your needs and audience(s) and ensures we are on target in strategizing the best solution.
- Content must be final and approved before design begins because layout/design/format is based on and inspired by content and dictated by length (minor content, such as dates or room numbers, are an exception as long as we have placeholders).
- When submitting the content/text, please prioritize the top three messages (in order of importance), such as the purpose, audience, and key messaging for the project.
- Because UCM has many campus clients, we must limit the rounds of revisions and those revisions must be consolidated and submitted together (not separately by various people in your office) to avoid confusion and error.
- All feedback should be clear, concise, and actionable. For example, “Please change photo” is not actionable. However, “Change photo to show a student working in a lab,” is clear and specific and thus, actionable.
Note: If feedback is not actionable, it will be disregarded in order to keep your project on schedule.
- Two rounds of revisions are recommended; this will help avoid delays that may result in missing deadlines as well as additional, unnecessary expenses. Excessive revisions may necessitate that we set your project aside to complete other projects that are also under way.
- Major changes to content once a project has been designed can affect the entire piece and require wholesale redesign, which will delay the project and, if freelanced, result in additional charges.
- If feedback deadlines are not met, the project delivery date will automatically be delayed one day for each day missed so we can be fair to the needs of other clients whose projects are on schedule.
- When new projects are added to the same client’s queue, the delivery date will be dependent on existing projects. If a new project takes priority over one in progress, please notify us so we can review our production schedule. In this case, we will need new deadlines for each of your projects.